Tips for Communicating with Older Patients

Tips for Communicating with Older Patients - #91

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Good communication with older adults and their caregivers is important to delivering high quality care. Effective, empathetic communication improves patient and family coping skills and creates a care plan that is consistent with the patient’s goals. It also improves important metrics of health outcomes, patient safety, patient satisfaction, and cost of care.

Outpatient and inpatient care of older adults.

Competently and compassionately communicate with older patients and their families/caregivers to provide the highest level of care possible.

  • List 3 behavioral techniques and skills that can be used to improve communication with older adult patients.
  • List 2 phrases which may elicit more information from older patients, thus improving care.
  • Paget, L., P. Han, S. Nedza, P. Kurtz, E. Racine, S. Russell, J. Santa, M. J. Schumann, J. Simha, and I. von Kohorn. 2011. Patient-Clinician Communication: Basic Principles and Expectations. NAM Perspectives. Discussion Paper, National Academy of Medicine, Wash, DC. Palliative Medicine and Geriatric Emergency Care
  • Rosenberg, Mark et al. Clinics in Geriatric Medicine, Volume 29, Issue 1, 1 – 29
  • Recommendations for Best Communication Practices to Facilitate Goal-Concordant Care for Seriously Ill Older Patients with Emergency Surgical Conditions. Ann Surg 263(1) Jan 2016. 1-6.
This GFF ___ my competence in geriatrics.

Michael L. Malone, MD, Advocate Aurora Health, Clinical Adjunct Professor, University of Wisconsin School of Medicine and Public Health

Adam Perry, MD, Assistant Professor of Medicine, Geisinger Commonwealth Medical College